Shipping policy
How long does it take to receive an order if I choose 3rd Day, 2nd Day or Overnight Shipping Option?
For express orders such as 3rd day, 2nd day and Next Day it generally 24 hours for processing and handling which delivery would exclude the order date. For instance, if you place the order on Monday with 3rd Day prior to 12 am(PST), it will arrive on Thursday. Saturday & Sunday are non operational days for FedEx.
Please note: Express orders must be placed before 11 am Pacific Standard Time to be shipped the same day. Express orders placed after cut off time will be shipped on the next available business date. Delivery time excludes the date of order, so time would start the day after it's been shipped.
FedEX does not deliver any packages on Saturday or Sunday. Available Delivery date will be Monday to Friday Only.
Can I pick up my order?
Unfortunately we do not accept Will Calls or returns at our warehouse facility. All orders are processed and shipped via FedEx Ground.
How long is processing time once an order is placed?
Majority of the orders are usually processed and shipped out within 1-3 business days excluding non-operational weekends. However we may need up to 3-4 business days depending upon season due to heavy order volumes. If you need an order guaranteed to ship within 1 business day you will need to choose an express service.
We will do our best to provide the quickest processing time possible.
Do you offer 2nd Shipment on back-order & Pre-order items?
If you place an order containing Pre-Order products, the entire order will be held and shipped entirely until the indicated date. There are no 2nd shipments available. Therefore if you require products immediately please plan accordingly such as place a separate order.
How long does it take to receive an order if I am on the east coast?
All orders require 1-2 business days for processing and handling in the order in which they were submitted. If you select Flat Rate shipping delivery can take up to 4-10 business days. For Ground Service it usually takes 4-5 business days to arrive (Excluding Saturday & Sunday).
*We may need up to 3-4 business days depending upon season due to heavy order volumes.
How long does it take to receive an order via Flat Rate Ground Shipping?
Processing and handling normally requires 1-2 business days in the order submitted. Once shipped delivery with Flat Rate service can take up to 4-10 business days since it ships on a 2nd party process with FedEx then is rendered to USPS for final delivery.
*We may need up to 3-4 business days depending upon season due to heavy order volumes..
If I am within California, how long does it take to receive an order?
Southern California deliveries can usually take 1-2 days after processing and handling, while Northern California takes 2-3 Days to arrive (Excluding Saturday & Sunday)
*We may need up to 3-4 business days depending upon season due to heavy order volumes.
How much is the shipping cost?
Our shipping prices are calculated directly on the website based on the package weight/dimensions, location and service class requested. Therefore to attain a quote please add the items to your shopping cart, select corresponding country, input postal code and click on calculate shipping. The services will be automatically displayed with the corresponding shipping fees
For international customers, we use real time United States Postal Service Rate based on how much your order. Everything can be calculated automatically once you add the products to shopping cart and input your postal code and country, then calculate shipping.
Can I change the shipping address, or upgrade the shipping method once the order is shipped?
No, Once the order is shipped, there is no way for us to change any shipping address or upgrade any shipping service.
