Product Return & Exchange

Return and Exchange Policy for Personalized Products

At BBCrafts, we strive to provide you with high-quality personalized products that meet your unique preferences. Due to the customized nature of certain items, we have established the following Return and Exchange Policy to ensure a satisfactory shopping experience for our valued customers. Rest of the products, except those personalized items, are covered by a 90-day return policy from the date of purchase.

  1. Personalized Items and Made To Order Items: No Return or Exchange

Due to the unique and customized nature of personalized T-shirts and accent signs, we do not accept returns or exchanges for these items. Each product is crafted to order based on your specific design choices. Therefore, we recommend carefully reviewing all details, including spelling and design choices, before finalizing your purchase.

  1. Defective Items: Contact Us for Replacement or Refund

In the unlikely event that you receive a defective personalized item, we are committed to making it right. Please follow these steps:

  • Contact our Customer Support team at support@bbcrafts.com within 2 days of receiving the item.
  • Include clear photographic evidence of the defect in your email to expedite the resolution process.

Options:

Upon receiving your email with proof of the defect, we will offer the following options:

  1. Replacement: We will promptly process a replacement for the defective item and ship it to you at no additional cost.
  2. Refund: If a replacement is not preferred or the item is out of stock, we will initiate a refund.

No Need to Return Defective Items:

To make the process hassle-free for you, there is no need to return the defective item. We trust the provided photographic evidence to assess the issue and facilitate a swift resolution.

Contact Information:

For defective item inquiries and to initiate the replacement or refund process, please contact us via email at support@bbcrafts.com. Our Customer Support team is ready to assist you and ensure your satisfaction with our products.